How AI Can Help Scale Soft Skills Training: A Practical Guide to Measuring Empathy and Communication
This practical guide explores how artificial intelligence (AI) can help organizations bring greater structure, consistency, and clarity to soft skills development, while keeping human judgment and context at the center.
Inside, you’ll learn:
Why soft skills have historically been difficult to measure and scale
How empathy can be defined as observable, learnable communication behaviors
Six core skills that shape how empathy is experienced in workplace conversations
The role AI can play in supporting realistic practice and consistent feedback
How organizations can turn practice and feedback into actionable learning insights
Key principles for ethical, responsible use of AI in learning and development
This guide is not about automation for its own sake. It’s about applying technology thoughtfully to strengthen learning, insight, and impact.
